Monthly Archives: November 2016

The Club of the Mediators of services to the Public at the 6th Citizens’ Energy Forum (CEF)

The Citizen’s Energy Forum (CEF) is the annual meeting of the European players in the field of consumer protection in the energy sector. Every year, this Forum is the opportunity to make a progress report of the ongoing work at European level, as well as a follow-up on recommendations made in previous sessions. The Forum is based on the joint work of Consumer Associations , professionals, regulators, representatives of the European Commission and Ombudsmen. This year, on 16th and 17th December , the” vulnerable consumers ” report, in which GDF SUEZ Mediator took place, has been presented, as well as the terms of the 2013 Directive of the  efficiency Energy. This topic will be expanded in 2014. Were also discussed, topics related to price comparison , the functioning of the internal market, the changing role of consumers , the promotion of the “Vision 2020″ , the e-billing, the Collective switching  and the role of distributors in added value for consumers.

To find the final conclusions, I invite you to click on the following link :2013-final-conclusions

Activity Report 2011 : Mediator of Autorité des Marchés financiers (financial services and regulatory authority)

The Mediator of the Autorité des Marchés Financiers (financial services and regulatory authority) is pleased to present her Annual Activity Report 2011.  Marielle COHENBRANCHE invites you to consult it directly via the attached pdf link:

http://www.amf-france.org/documents/general/10392_1.pdf

Conference of the Commission of the Consumption Mediation

The Commission of the Mediation of Consumption organized a colloquium on September 27th, 2011 in Paris entitled : ” The Mediation to the service of consumers: the found confidence “. Frédéric Lefebvre, Secretary of State in charge of Consumption intervened at the opening and asserted its support for the development of the mediation.

You will find below the program of the conference  as well as the Charter Mediation of Consumption published for this opportunity

Charte Mediation Consommation 27 9 2011

Programme colloque CMC 27 9 2011

For further details, consult the site of the CMC: www.mediation-conso.fr/presse.html