My problem was the same as one I saw in the Mediator’s annual report and yet they gave me a different answer. I fail to see why?

Mediation is a personalised approach which brings together the Mediator, the complainant, the company or government body for examination of a case which always has its own particular features. Only after listening carefully to each party is the Mediator able to issue an opinion. The opinions of the Mediator do not establish any jurisprudence.