The Mediators in the Club reaffirm the valuesand principles applicable to the mediation process which, in continuous compliance with the law, form the framework of their activities:

I. Values of the Club mediator

These values guarantee the independence, neutrality and impartiality of the mediator.


The Mediator is independent vis-à-vis any outside influence.

They receive no directive from anyone.

Their independence is guaranteed by the means available to them, their appointment, the conditions of exercise and the duration of their mandate.

They undertake to refuse, suspend or terminate mediation if the conditions of independence strike them as not or no longer being met.


The mediator is neutral: their opinion is neither influenced nor guided by considerations external to the demands of the parties.


The mediator is impartial in respect of the parties for the duration of the mediation. They abstain from all situations creating any conflict of interest.

II. Principles applicable to the mediation process

Mediators who are members of the Club undertake to conduct their mediation in accordance with the following principles:


When an opinion is issued by the Mediator, it is founded in law and fairness. It must take into account the specific context of each case and particularly where strict application of the law produces disproportionate or manifestly unjust effects.


The mediator ensures transparency of their activity and, in particular, they provide information:

  • concerning their field of competence in a broad and accessible manner, particularly on their website and on that of the Club de Médiateurs de Services au Public (Club of Public services Mediators).
  • to the public in a clear and comprehensive manner regarding the values and principles of mediation as well as the conditions under which the process takes place.
  • on the effects of mediation, including, where appropriate, on the suspension of applicable limitation periods and the fact that applicants retain their right to go to court.

The mediator publishes a detailed annual report on their activity.

No fee

The mediation process is free for applicants.


Mediation is subject to the principle of confidentiality.

Before the mediation gets under way, the mediator shall ensure that the parties have accepted the principles of a hearing of all parties and the confidentiality obligations incumbent upon them.


The mediator undertakes to respond promptly to all requests, take the mediation process through to conclusion and ensure its high standard.