The Charter of the Club de Médiateurs de Services au Public (Club of Public services Mediators), an inclusive text affirming the shared values and defended by its members, states that “recourse to mediation is available to applicants on a no-fee basis”.

For mediation of services to the public, this no-fee arrangement is an integral part of the process of handling cases, from referral to closure, just like direct and easy access to the mediator, the speed of the process and the total independence of mediators.