{"id":1483,"date":"2013-12-31T00:41:03","date_gmt":"2013-12-30T23:41:03","guid":{"rendered":"http:\/\/clubdesmediateurs.fr\/?page_id=1483"},"modified":"2016-12-02T09:00:41","modified_gmt":"2016-12-02T08:00:41","slug":"institutional-mediation-2","status":"publish","type":"page","link":"https:\/\/clubdesmediateurs.fr\/en\/institutional-mediation-2\/","title":{"rendered":"About us"},"content":{"rendered":"

Mediation is an alternative method for resolving conflicts\u2026<\/span><\/p>\n

Mediation is an “alternative method for resolving disputes”. It can be implemented in an attempt to avoid litigation and resolve individual disputes between natural or legal persons and companies or institutions.<\/span><\/p>\n

Free, fast and with open access, it comes into play when all the other internal forms of resolution have been exhausted. This settlement of disputes occurs in a spirit of mediation using the related techniques: listening, fairness, impartiality, a hearing for all parties, confidentiality. The outcome of the mediation is the issuance of a legal advice and fairness opinion, within one to three months (or even more depending on the complexity of the case), that the parties are free to accept or reject.<\/span><\/p>\n

For the past decade, many large institutions and companies have taken the initiative of establishing Mediators to provide the public with better services and be more tuned in to their concerns. By their positioning, their experience, their moral and professional authority, and the independence they have within the institution or business, these Mediators have a special role: they not only favour the settlement of disputes but they also help to prevent them thanks to their process improvement recommendations.<\/span><\/p>\n

The Club’s creation<\/span><\/p>\n

The Club of the Mediators of Services to the Public was created in 2002 to bring together Mediators in organizations (companies, government bodies, local authorities) who shared the same valuesin terms of mediation. From the outset, all of these organizations had the aim of taking fuller account of and more effectively dealing with disputes concerning citizens \/ users \/ consumers, and so contribute to the improvement of procedures for the out-of-court settlement of disputes.<\/span><\/p>\n

The Club Charter<\/span><\/p>\n

In 2004, the Club drew up its Charter, in consultation with the Mediator of the Republic. It is the cornerstone of values shared by its members and their common vision of mediation. This Charter was renewed at the start of 2011.<\/span><\/p>\n

Development of the Club<\/span><\/p>\n

The Club has welcomed new members over time<\/span><\/p>\n

It is now the only organization in France bringing together mediators who are active in the field of mediation.<\/span><\/p>\n

It has been behind reviews of mediation, and actively takes part in corresponding work in France and Europe (I\u00e9na Forum in 2006, CNC work on mediation in 2007, mediation directive in 2008, Assises de la Consommation (consumer meeting) in 2009, Commission de la M\u00e9diation de la Consommation in 2010, etc.).<\/span><\/p>\n

In 2009, it developed a procedure for the professionalisation of Mediators and their teams.<\/span><\/p>\n

It became an Association in 2010 in order to enhance its activities and achieve a higher profile, in France and Europe.<\/span><\/p>\n

Organization<\/span><\/p>\n

The functioning of the Club of Mediators is based on sharing and teamwork between all its members.<\/span><\/p>\n

The Club of Mediators regularly brings together its members, the Mediators.<\/span><\/p>\n

A bureau provides overall coordination.<\/span><\/p>\n

Working groups are formed when a case requires concerted action: renewal of the Charter, development and monitoring of the professionalisation procedure, development of the club website.<\/span><\/p>\n

The Club maintains regular contact with the stakeholders in mediation (public authorities, consumer organizations, other mediators, European institutions, etc.).<\/span><\/p>\n

The Articles of Association<\/span><\/p>\n

The Club of Mediators was formed as an association (1901 law) in September 2010. Its articles of association were filed at the Paris Prefecture of Police.<\/span><\/p>\n

This way, the Club intends to consolidate its role in promoting institutional mediation, particularly by fostering the professionalisation of mediators and their teams through training tailored to their needs and ensuring the dissemination among its members of their experience and the sharing of best practices.<\/span><\/p>\n

Paris, 10 September 2010<\/span><\/p>\n

Wishing to form an association, the undersigned have established the following articles of association.<\/span><\/p>\n

Art. 1 – FORM – NAME<\/span><\/p>\n

Between those adhering to these articles of association is founded an association governed by the law of 1 July 1901 and the decree of 16 August 1901, with the name:<\/span><\/p>\n

“The Club de M\u00e9diateurs de Services au Public”<\/i> (Club of Public services Mediators)<\/span><\/p>\n

Art. 2 – PURPOSE<\/span><\/p>\n

This association aims to promote mediation in accordance with the principles set forth in the Charter for Mediators of Services to the Public. To this end, it promotes the exchange of good practices in order to ensure a high standard of mediation.<\/span><\/p>\n

Art. 3 – REGISTERED OFFICE<\/span><\/p>\n

The registered office is at the Caisse des D\u00e9p\u00f4ts et Consignations – 56 rue de Lille – 75356 PARIS SP 07.<\/span><\/p>\n

It may be transferred by a simple decision of the General Assembly.<\/span><\/p>\n

Art. 4 – DURATION<\/span><\/p>\n

The duration of the association is unlimited.<\/span><\/p>\n

Art. 5 – COMPOSITION<\/span><\/p>\n

The association consists of:<\/span><\/p>\n