{"id":4272,"date":"2016-12-02T10:01:17","date_gmt":"2016-12-02T09:01:17","guid":{"rendered":"http:\/\/clubdesmediateurs.fr\/en\/?page_id=4272"},"modified":"2016-12-05T16:54:48","modified_gmt":"2016-12-05T15:54:48","slug":"your-dispute","status":"publish","type":"page","link":"https:\/\/clubdesmediateurs.fr\/en\/your-dispute\/","title":{"rendered":"YOUR DISPUTE"},"content":{"rendered":"<p class=\"p1\"><strong><span class=\"s1\">Mediation is an alternative method for resolving disputes. It can be implemented in an attempt <em>to avoid litigation and resolve individual disputes between natural or legal persons and companies or institutions.<\/em><\/span><\/strong><\/p>\n<p class=\"p1\"><strong><em><span class=\"s1\">This form is intended to help direct you to the appropriate mediator who can look into your request, if such a person exists.<\/span><\/em><\/strong><\/p>\n<p class=\"p1\"><strong><em><span class=\"s1\">If you have already made an application to the competent Mediator and would like additional information about your case, contact the Mediator directly via their website or by email without using this form.<\/span><\/em><\/strong><\/p>\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework entry-content_wrapper' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_43' style='display:none'><div id='gf_43' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_43' id='gform_43' class='entry-content' action='\/en\/wp-json\/wp\/v2\/pages\/4272#gf_43' data-formid='43' novalidate>\n        <div id='gf_progressbar_wrapper_43' class='gf_progressbar_wrapper' data-start-at-zero=''>\n        \t<h3 class=\"gf_progressbar_title\">Step <span class='gf_step_current_page'>1<\/span> of <span class='gf_step_page_count'>3<\/span><span class='gf_step_page_name'><\/span>\n        \t<\/h3>\n            <div class='gf_progressbar gf_progressbar_blue' aria-hidden='true'>\n                <div class='gf_progressbar_percentage percentbar_blue percentbar_33' style='width:33%;'><span>33%<\/span><\/div>\n            <\/div><\/div>\n                        <div class='gform-body gform_body'><div id='gform_page_43_1' class='gform_page ' data-js='page-field-id-0' >\n                                    <div class='gform_page_fields'><ul id='gform_fields_43' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_43_1\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_1\" ><label class='gfield_label gform-field-label' >Your dispute is\u2026<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_43_1'>\n\t\t\t<li class='gchoice gchoice_43_1_0'>\n\t\t\t\t<input name='input_1' type='radio' value='national'  id='choice_43_1_0'    \/>\n\t\t\t\t<label for='choice_43_1_0' id='label_43_1_0' class='gform-field-label gform-field-label--type-inline'>national<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_1_1'>\n\t\t\t\t<input name='input_1' type='radio' value='transfrontalier'  id='choice_43_1_1'    \/>\n\t\t\t\t<label for='choice_43_1_1' id='label_43_1_1' class='gform-field-label gform-field-label--type-inline'>cross-border<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_43_13\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_13\" ><label class='gfield_label gform-field-label' >Is your application admissible?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_43_13'>Your application will be examined by the Mediator:\r\n<div class=\"bpcmsp\">\r\n<span> if it falls within their field of competence,<\/span>\r\n<span> if no solution which you deem to be satisfactory is proposed within a reasonable period, usually two months following the filing of a request with the services in charge of its processing. <\/span>\r\n<\/div>\r\n\r\n<a href=\"\/en\/will-the-mediator-be-able-to-examine-your-case\/\" target=\"_blank\"> Link to the article on the CMSP website \"Is your application admissible?\" \u00bb <\/a><\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_43_13'>\n\t\t\t<li class='gchoice gchoice_43_13_0'>\n\t\t\t\t<input name='input_13' type='radio' value='Oui'  id='choice_43_13_0'    \/>\n\t\t\t\t<label for='choice_43_13_0' id='label_43_13_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_13_1'>\n\t\t\t\t<input name='input_13' type='radio' value='Non'  id='choice_43_13_1'    \/>\n\t\t\t\t<label for='choice_43_13_1' id='label_43_13_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><\/ul>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                         <input type='button' id='gform_next_button_43_17' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_43_2' class='gform_page' data-js='page-field-id-17' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <ul id='gform_fields_43_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_43_14\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_14\" ><label class='gfield_label gform-field-label' >Is your dispute a consumer dispute?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_43_14'>\n\t\t\t<li class='gchoice gchoice_43_14_0'>\n\t\t\t\t<input name='input_14' type='radio' value='Oui'  id='choice_43_14_0'    \/>\n\t\t\t\t<label for='choice_43_14_0' id='label_43_14_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_14_1'>\n\t\t\t\t<input name='input_14' type='radio' value='Non'  id='choice_43_14_1'    \/>\n\t\t\t\t<label for='choice_43_14_1' id='label_43_14_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_43_20\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_20\" ><h2 class=\"gsection_title\">M\u00e9diation de la consommation<\/h2><div class='gsection_description' id='gfield_description_43_20'><p><em>Consumer mediation applies to a national or cross-border dispute between a consumer and a trader. It is governed by the provisions of Order No. 2015-1033 of 20 August 2015 on alternative dispute resolution for consumer disputes.<\/em><\/p>\r\n<p>In addition, this order defines a number of eligibility criteria for your consumer dispute.<\/p>\r\n<strong>In fact, mediation of consumer disputes does not apply to:<\/strong>\r\n<div class=\"bpcmsp\">\r\n<span> Disputes between traders; <\/span>\r\n<span>Requests made by the consumer to the trader's customer services;<\/span>\r\n<span>Direct negotiations between the consumer and the trader;<\/span>\r\n<span>Attempts at conciliation or mediation ordered by a court called to rule in the consumer dispute;<\/span>\r\n<span> Proceedings taken by a trader against a consumer. <\/span>\r\n<\/div>\r\n<strong>Disputes concerning the following are not considered consumer disputes<\/strong>\r\n<div class=\"bpcmsp\">\r\n<span> Non-economic services of general interest; <\/span>\r\n<span>Health services provided by health professionals to patients to assess, maintain or restore their health, including the prescription, administration and supply of medicinal products and medical devices;\r\n<\/span>\r\n<span>Public providers of higher education.<\/span>\r\n<\/div>\r\n<strong>A dispute cannot be considered by the consumption mediator when:<\/strong>\r\n<div class=\"bpcmsp\">\r\n<span>The consumer is unable to demonstrate that they firstly endeavoured to resolve their dispute directly with the trader through a written complaint as per the procedures stipulated, where applicable, in the contract;<\/span>\r\n<span> The request is manifestly unfounded or wrongful; <\/span> \r\n<span>The dispute was previously considered or is being examined by another mediator or by a court;<\/span>\r\n<span> The consumer has submitted the application to the Mediator more than one year after making their written complaint to the trader; <\/span>\r\n<span> The dispute is not within their field of competence. <\/span>\r\n<\/div>\r\n<p> The consumer is informed by the Mediator of the rejection of their request for mediation within three weeks of receipt of their file. <\/p>\r\n\r\nFor more information: <a href=\"https:\/\/clubdesmediateurs.fr\/en\/?p=4275\"> link to the article from the PBMC site \"More widespread recourse to consumer mediation\"<\/a>.<\/div><\/li><\/ul>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_43_18' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' value='Previous'  \/> <input type='button' id='gform_next_button_43_18' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_43_3' class='gform_page' data-js='page-field-id-18' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <ul id='gform_fields_43_3' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_43_8\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_8\" ><label class='gfield_label gform-field-label' >Please select the organization you wish to call on or the one with which you are having a dispute\r\n<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_43_8'>With direct access to the website of the Mediator who is a member of the Club whose field of competence covers your dispute<br \/>\r\nYou will then leave the Club website  <br \/>\r\n\r\nIf this form does not match your request, you can ask your question under the \"Contact\" tab.\r\n\r\n<strong> Sectors or organizations covered by Club members <\/strong>\r\n\r\n<\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_43_8'>\n\t\t\t<li class='gchoice gchoice_43_8_0'>\n\t\t\t\t<input name='input_8' type='radio' value='AMF'  id='choice_43_8_0'    \/>\n\t\t\t\t<label for='choice_43_8_0' id='label_43_8_0' class='gform-field-label gform-field-label--type-inline'>AMF<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_1'>\n\t\t\t\t<input name='input_8' type='radio' value='ASP'  id='choice_43_8_1'    \/>\n\t\t\t\t<label for='choice_43_8_1' id='label_43_8_1' class='gform-field-label gform-field-label--type-inline'>ASP<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_2'>\n\t\t\t\t<input name='input_8' type='radio' value='ASSOCIATION FRANCAISE DES SOCIETES FINANCIERE'  id='choice_43_8_2'    \/>\n\t\t\t\t<label for='choice_43_8_2' id='label_43_8_2' class='gform-field-label gform-field-label--type-inline'>ASSOCIATION FRANCAISE DES SOCIETES FINANCIERE<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_3'>\n\t\t\t\t<input name='input_8' type='radio' value='ASSURANCE'  id='choice_43_8_3'    \/>\n\t\t\t\t<label for='choice_43_8_3' id='label_43_8_3' class='gform-field-label gform-field-label--type-inline'>ASSURANCE<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_4'>\n\t\t\t\t<input name='input_8' type='radio' value='BNP PARIBAS'  id='choice_43_8_4'    \/>\n\t\t\t\t<label for='choice_43_8_4' id='label_43_8_4' class='gform-field-label gform-field-label--type-inline'>BNP PARIBAS<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_5'>\n\t\t\t\t<input name='input_8' type='radio' value='CAISSE DES D\u00c9P\u00d4TS'  id='choice_43_8_5'    \/>\n\t\t\t\t<label for='choice_43_8_5' id='label_43_8_5' class='gform-field-label gform-field-label--type-inline'>CAISSE DES D\u00c9P\u00d4TS<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_6'>\n\t\t\t\t<input name='input_8' type='radio' value='COMMUNICATIONS ELECTRONIQUES (t\u00e9l\u00e9phone internet)'  id='choice_43_8_6'    \/>\n\t\t\t\t<label for='choice_43_8_6' id='label_43_8_6' class='gform-field-label gform-field-label--type-inline'>COMMUNICATIONS ELECTRONIQUES (t\u00e9l\u00e9phone internet)<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_7'>\n\t\t\t\t<input name='input_8' type='radio' value='CONSEIL DE LA PROTECTION SOCIALE DES TRAVAILLEURS INDEPENDANTS'  id='choice_43_8_7'    \/>\n\t\t\t\t<label for='choice_43_8_7' id='label_43_8_7' class='gform-field-label gform-field-label--type-inline'>CONSEIL DE LA PROTECTION SOCIALE DES TRAVAILLEURS INDEPENDANTS<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_8'>\n\t\t\t\t<input name='input_8' type='radio' value='EAU'  id='choice_43_8_8'    \/>\n\t\t\t\t<label for='choice_43_8_8' id='label_43_8_8' class='gform-field-label gform-field-label--type-inline'>EAU<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_9'>\n\t\t\t\t<input name='input_8' type='radio' value='EDF'  id='choice_43_8_9'    \/>\n\t\t\t\t<label for='choice_43_8_9' id='label_43_8_9' class='gform-field-label gform-field-label--type-inline'>EDF<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_10'>\n\t\t\t\t<input name='input_8' type='radio' value='EDUCATION NATIONALE'  id='choice_43_8_10'    \/>\n\t\t\t\t<label for='choice_43_8_10' id='label_43_8_10' class='gform-field-label gform-field-label--type-inline'>EDUCATION NATIONALE<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_11'>\n\t\t\t\t<input name='input_8' type='radio' value='ENGIE'  id='choice_43_8_11'    \/>\n\t\t\t\t<label for='choice_43_8_11' id='label_43_8_11' class='gform-field-label gform-field-label--type-inline'>ENGIE<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_12'>\n\t\t\t\t<input name='input_8' type='radio' value='ENSEIGNEMENTAGRICOLE'  id='choice_43_8_12'    \/>\n\t\t\t\t<label for='choice_43_8_12' id='label_43_8_12' class='gform-field-label gform-field-label--type-inline'>ENSEIGNEMENT AGRICOLE<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_13'>\n\t\t\t\t<input name='input_8' type='radio' value='ENTREPRISE'  id='choice_43_8_13'    \/>\n\t\t\t\t<label for='choice_43_8_13' id='label_43_8_13' class='gform-field-label gform-field-label--type-inline'>ENTREPRISE<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_14'>\n\t\t\t\t<input name='input_8' type='radio' value='F\u00c9D\u00c9RATIONBANQUESFRANCAISES'  id='choice_43_8_14'    \/>\n\t\t\t\t<label for='choice_43_8_14' id='label_43_8_14' class='gform-field-label gform-field-label--type-inline'>F\u00c9D\u00c9RATION DES BANQUES FRAN\u00c7AISES<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_15'>\n\t\t\t\t<input name='input_8' type='radio' value='FEVAD'  id='choice_43_8_15'    \/>\n\t\t\t\t<label for='choice_43_8_15' id='label_43_8_15' class='gform-field-label gform-field-label--type-inline'>FEVAD<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_16'>\n\t\t\t\t<input name='input_8' type='radio' value='FRANCE T\u00c9L\u00c9VISIONS'  id='choice_43_8_16'    \/>\n\t\t\t\t<label for='choice_43_8_16' id='label_43_8_16' class='gform-field-label gform-field-label--type-inline'>FRANCE TV<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_17'>\n\t\t\t\t<input name='input_8' type='radio' value='LA POSTE'  id='choice_43_8_17'    \/>\n\t\t\t\t<label for='choice_43_8_17' id='label_43_8_17' class='gform-field-label gform-field-label--type-inline'>LA POSTE<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_43_8_18'>\n\t\t\t\t<input name='input_8' type='radio' value='MINIST\u00c8RES \u00c9CONOMIQUES ET FINANCIERS'  id='choice_43_8_18'    \/>\n\t\t\t\t<label for='choice_43_8_18' id='label_43_8_18' class='gform-field-label 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