The « consumer » bill submitted in May 2013 by the Government, has already been examined by the National Assembly and the Senate on first reading. This text contains two references to a possible recourse to mediation: – In[…..]
On 18 March, the Consumer Law was published in the Official Journal. It aims to re-balance powers between consumers and traders. The various provisions in the text represent real advances in terms of consumer protection. This law covers 3 major[…..]
The Decree of 30 October 2015 on the mediation of consumer disputes was published in the Official Journal « Laws and Decrees ». It follows the order on alternative dispute resolution for consumer disputes which was published in the Official Journal « Laws[…..]
The Charter of the Club de Médiateurs de Services au Public (Club of Public services Mediators), an inclusive text affirming the shared values and defended by its members, states that « recourse to mediation is available to applicants on a no-fee[…..]
The Club of the Mediators of services to the public congratulates itself on the adoption by the European Parliament, on March 12th , 2013, of the Directive relative to the extrajudicial regulation of the disputes of consumption and the regulation concerning[…..]
The Club of the Mediators of Services to the Public invites you to read its contribution to the consultation organized by the Ministry of Justice for the transposition of the directive « Mediation ». Transposition de la Directive Contribution of the Club[…..]
The Commission of the Mediation of Consumption organized a colloquium on September 27th, 2011 in Paris entitled : » The Mediation to the service of consumers: the found confidence « . Frédéric Lefebvre, Secretary of State in charge of Consumption intervened[…..]
The conference « The Mediation : a political will » organized by the National Association of the Mediators (A.N.M) under the patronage of Madam Christiane TAUBIRA, Minister of Justice, was held on 16th, 2012 in the Seat of the French National Assembly. You[…..]
On September 12th and 13th, Michel Astruc, the Mediator of GDF Suez and Dominique Chevaillier Boisseau, the Mediator with BNP Paribas, participated in the Days of the francophone Mediation in Bucharest, whose objective was to share the practices of mediation[…..]
On October 10th, several members of the Club of the Mediators of Servicesto the Public participated in the conference » Mediation: from the texts to the practice « , organized by the University of Maine, in partnership with the Gazette du[…..]
The Mediator of GDF Suez published an article in the review » Gas today « , of July-August, 2013. Michel Astruc details his role and his implication in the development of the mediation in Europe and in France, evoking the current[…..]
Gora PATEL, Mediator of the programs of France Télévision Entered the ORTF in La Reunion in 1970, he joins FR3 French overseas departments and territories in 1982, in La Reunion until 1987, then in Guiana from 1987 till 1992, as[…..]
Within the framework of the publication of its annual report for 2012, the CMC has just published a press release » The development of the mediation in the consumer sector : the missions of the Mediation Commission of the Mediation[…..]
Find the conference » Mediation, the confidence at first » of January 17th in videos Programme 17 janvier 2013 Communiqué de Presse -Club des médiateurs Colloque du 17 01 13 Les Actes du colloque-17 janvier 2013 « Mediation, confidence at first »[…..]
Speakers Debate under the direction of Emmanuel CONSTANS, Mediator of the economic and financial ministries Béatrice MAJDA, Associate Lawyer, GB2A ( Caen ) cabinet, Lecturer in public law at the faculty of law of CAEN – University of Basse-Normandie. Michel[…..]
Press Release by the Club de Médiateurs de Services au Public (Club of Public services Mediators) A new European advance in mediation for the benefit of consumers The Club de Médiateurs de Services au Public (Club of Public services Mediators)[…..]
A new advance for the mediation to the advantage of consumers: the Directive relative to the extrajudicial regulation of the disputes of consumption was adopted. The directive on Alternative Dispute Resolution (ADR) and the Regulation on Online Dispute Resolution (ODR)[…..]
After consultation by the Directorate-General for Competition, Consumer Affairs and Prevention of Fraud (DGCCRF), the associations of consumers, the ARCEP (the French national electronic communications and postal regulation authority and on proposal of the operators of the Association Mediation of[…..]
The Forum of London is the annual meeting which gather the European actors of the protection of consumers of the energy sector. Every year, it is the opportunity to assess the progress of the various works led to European level,[…..]
Following the proposal of theDirective of the Parliament and the Council relative to the Alternative Dispute resolution (ADR) , the Commission of the Médiation of Consumption made its position known. It can be consulted at the following internet address :[…..]
We suggest you consult this project report which approaches the rights of the vulnerable consumers and suggests assuring them of higher level of protection. Please find the attached document PDF. REPORT PROJECT ABOUT VULNERABLE CONSUMERS
Please find an extract in the newspaper » Les Annonces de la Seine ». It is a resume of the event concerning the tenth birthday of the Mediation, celebrated on March 13th of this year in Bercy Les Annonces de la[…..]
The Club of the Mediators held its annual meeting with consumer’s Associations on march 22nd of this year. The event concerned essentially the evolution of the national and European legal frameworks concerning the mediation and the current events of the[…..]
The Commission of the Mediation of the Consumption has just proceeded to the first referencing of systems of mediation, according to the law which created it in 2010, in the missions which it has received from public authorities, and in[…..]
On the occasion of the annual meeting of the Correspondants of the Mediator of the Ministries of the Economy and the Budget and the celebration of the 10th Anniversary of the mediaion of Bercy, on Tuesday, march 13th, the Minister[…..]
Following the proposal of a directive of the European Parliament and of the Council on alternative dispute resolution for consumer disputes (RELC), the Club of the Mediators makes known its position and its wish to bring some changes concerning important[…..]
The Mediator of the City of Paris invites you to read the summary of the survey on the quality of life in the Parisian social housing – Espacité on 2011. Please consult the attached document this joined. Synthèse rapport Espacité[…..]
Mediation today This study day on mediation is the opportunity to review the practices of mediation in various domains of social life where it is relevant : in international relations, health, sustainable development or the interpersonal mediation with the aim[…..]
Within the framework of the seminar » justice in action « , Anne REVILLARD (Lecturer in sociology, responsible for the Master’s degree » Politics and action » at the University Paris-Nord-Villataneuse) with Benoît BASTARD and Thomas RIBEMONT, organized on February 15th,[…..]
By order n°2011-1540 of November 16th, 2011, published to the gazette of November 17th, 2011, the directive of the European Parliament and the Council of May 21st, 2008 concerning the mediation and establishing a common regulation to all the mediations[…..]
Calendar of the events 2011 to come The Autumn meeting was organized by The National Association of the Mediators on Friday, November 4th, 2011 in Paris. The event entitled : » and now, what future for the mediation? » concerned[…..]
On October 26th and 27th of this year took place 4 ° CEF (Citizens ‘ Energy Forum) in London The CEF is the annual meeting which gathers the European actors of the protection of consumers in the energy sector. Every[…..]
Résolution du Parlement européen du 13 septembre 2011 sur la mise en œuvre de la directive relative à la médiation dans les États membres
The Club of the mediators of services to the public suggests you to consult the CIVIC study Consulting for the European Parliament concerning the alternative mode of regulation of cross-border disputes. CIVIC study for the European Parliament about cross-border Alternative[…..]
The Club of the mediators of services to the public suggests you to consult the study of CIVIC Consulting for the European Parliament concerning the alternative mode of regulation of cross-border disputes. Presentation of this study by CIVIC Consulting
The club of the mediators of services to the public suggests you to consult the notice project and the report project of the European Parliament concerning the alternative modes of disputes resolution in civil, commercial and family affairs. Projet de[…..]
The Conference of the Council of State of May 4th, 2011. http://www.conseil-etat.fr/cde/media/document/COLLOQUE/4mai2011_invitation_colloque.pdf
During the conference » The Developments of Mediation » organized by the State Council on May 4th, 2011, Elyane Zarine, President of the Commission of Mediation of Consumption intervened to present the missions of her Commission. We invite you to[…..]
The Club of the Mediators of Services Departments to the Public met on May 3rd, 2011. To promote the launch of their web site, a press release was broadcasted. Communication du Club des Médiateurs – 3 mai 2011 Press release[…..]
The site of the European Consumer Summit. http://www.european-consumer-summit.eu/
The information relative to Consumer Day on 2011 of Budapest.
Find the document concerning this public consultation on the systems ADR.
Find the document concerning this public consultation on the amicable settlements of disputes http://ec.europa.eu/dgs/health_consumer/dgs_consultations/ca/docs/adr_consultation_paper_18012011_en.pdf
http://ec.europa.eu/energy/gas_electricity/doc/forum_citizen_energy/2010_10_21_citizens_energy_forum_conclusions.pdf
Please find hereafter the report of the press conference of the Club of the Mediators of November 17th, 2009. Communique presse Médiateurs Service Public 17-11-09
Institutions and French companies the objective of which is to offer a better sound quality(listening skill) and of service(department) to the public took the initiative to set up for the last ten years the mediators. These mediators are persons who[…..]