I’ve been told that the Mediator will handle my case impartially but how can I be sure?

The Mediators in the Club have signed a Charter requiring them to respect a code of ethics. Their practice demonstrates their commitment to the principle of impartiality in relation to the company or the government body vis-à-vis which they perform their duties.

Finally, the Mediators report annually on their activities in a public report which is accessible on this site showing, in particular, the percentage of recommendations giving full or partial satisfaction to the complainants’ request.