The club’s members received almost 184,000 referrals in 2018 (basis: annual reports published in 2019 on activity in 2018).

In 2018, the mediator members of the Club received almost 184,000 referrals.

This figure is up 12% compared with 2017. An increase of over 50% compared with 2012/13.

87,000 cases were examined and led to formal proposals being made by mediators or were settled through their intervention.

The other referrals were declared inadmissible, essentially because there had been no preliminary procedures before referral to the mediator or because they were inadequate.

This success reflects the mobilisation of all the Club’s members and their shared commitment to provide high-quality mediation, offered by the public services and companies to their users and customers who, in ever-increasing numbers, choose to place their trust in them.