A new advance for the mediation to the advantage of consumers: the Directive relative to the extrajudicial regulation of the disputes of consumption was adopted.
The directive on Alternative Dispute Resolution (ADR) and the Regulation on Online Dispute Resolution (ODR) : these two proposals presented by the European Commission in November, 2011, were adopted by the European Parliament on March 12th, 2013.
The Directive ensures generalized and facilitated access of the consumers of goods or services to the alternative modes of resolution of the disputes, in particular mediation
The Regulation ODR plans a EU-wide online regulation platform using mediation to solve disputes relative to acquired goods or services by using electronic means.
Member States have from now on 24 months to transpose the Directive into national law.