Vote of the European Parliament

A new advance for the mediation to the advantage of consumers: the Directive relative to the extrajudicial regulation of the disputes of consumption was adopted.

The directive on Alternative Dispute Resolution (ADR) and the Regulation on Online Dispute Resolution (ODR) : these two proposals presented by the European Commission in November, 2011, were adopted by the European Parliament on March 12th, 2013.

The Directive ensures generalized and facilitated access of the consumers of goods or services to  the alternative modes of resolution of the disputes, in particular mediation

The Regulation ODR plans a EU-wide online regulation platform  using  mediation to solve disputes relative to acquired goods or services by using electronic means.

Member States have from now on 24 months to transpose the Directive into national law.

The press release of the European Parliament announcing the adoption of the Directive and the Regulation

The proposal of Directive of the European Parliament and the Council relative to Alternative Dispute Resolution (ADR) of  consumption disputes and amending the regulation (CE) no 2006/2004 and the Directive 2009/22/CE (directive relative to the ODR)

The proposal of regulation of the European Parliament and the Council concerning the on-line regulation of the disputes of consumption (regulation concerning the ODR)