On 18 March, the Consumer Law was published in the Official Journal. It aims to re-balance powers between consumers and traders. The various provisions in the text represent real advances in terms of consumer protection. This law covers 3 major[…..]


The Decree of 30 October 2015 on the mediation of consumer disputes was published in the Official Journal “Laws and Decrees”. It follows the order on alternative dispute resolution for consumer disputes which was published in the Official Journal “Laws[…..]


The Charter of the Club de Médiateurs de Services au Public (Club of Public services Mediators), an inclusive text affirming the shared values and defended by its members, states that “recourse to mediation is available to applicants on a no-fee[…..]

Conference of the Commission of the Consumption Mediation

The Commission of the Mediation of Consumption organized a colloquium on September 27th, 2011 in Paris entitled : ” The Mediation to the service of consumers: the found confidence “. Frédéric Lefebvre, Secretary of State in charge of Consumption intervened[…..]

November 16th, 2012: the mediation in the AUTUMN MEETING

The conference « The Mediation : a political will » organized by the National Association of the Mediators (A.N.M) under the patronage of Madam Christiane TAUBIRA, Minister of Justice, was held on 16th, 2012 in the Seat of the French National Assembly. You[…..]

On July 1st, two new members joined the Club

Gora PATEL, Mediator of the programs of France Télévision Entered the ORTF in La Reunion in 1970, he  joins  FR3 French overseas departments and territories in 1982, in La Reunion until 1987, then in Guiana from 1987 till 1992, as[…..]

Commission for Consumer Mediation

Within the framework of the publication of its annual report for 2012, the CMC has just published a press release ” The development of the mediation in the consumer sector : the missions of the Mediation Commission of the Mediation[…..]

Conference : « Mediation, the Confidence at first »

Find the conference ” Mediation, the confidence  at first ” of January 17th in videos Programme 17 janvier 2013 Communiqué de Presse -Club des médiateurs Colloque du 17 01 13 Les Actes du colloque-17 janvier 2013 « Mediation, confidence at first »[…..]

The Conference Proceedings “Mediation and Equity”

Speakers Debate under the direction of Emmanuel CONSTANS, Mediator of the economic and financial ministries Béatrice MAJDA, Associate Lawyer, GB2A ( Caen ) cabinet, Lecturer in public law at the faculty of law of CAEN – University of Basse-Normandie. Michel[…..]

Vote of the European Parliament

A new advance for the mediation to the advantage of consumers: the Directive relative to the extrajudicial regulation of the disputes of consumption was adopted. The directive on Alternative Dispute Resolution (ADR) and the Regulation on Online Dispute Resolution (ODR)[…..]