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PROVISIONS RELATING TO MEDIATION OF THE "CONSUMER" BILL The "consumer" bill submitted in May 2013 by the Government, has already been examined by the National Assembly and the Senate on first reading. This text contains two references to a possible recourse to mediation: –        In the context of provisions relating to class action, the applicant consumer organization can enter into mediation with Lire la suite

MILLIONTH REFERRAL OF A MEMBER OF THE CLUB OF MEDIATORS The Club de Médiateurs de Services au Public (Club of Public services Mediators) celebrated on 16 June in Bercy (French Ministry of Finance) the millionth referral by a user or consumer to a mediator who is a member of the Club, since its creation in 2002. Now, over 120,000 referrals are addressed to the Club's mediators Lire la suite

The Club of the Mediators of services to the Public at the 6th Citizens’ Energy Forum (CEF) The Citizen’s Energy Forum (CEF) is the annual meeting of the European players in the field of consumer protection in the energy sector. Every year, this Forum is the opportunity to make a progress report of the ongoing work at European level, as well as a follow-up on recommendations made in previous sessions. The Forum Lire la suite
News
  • 8 November 2021 - Le mot du président : la médiation face au Covid-19
  • 28 June 2019 - THE CHAIMAN’S EDITORIAL: THE WIDESPREAD USE OF THE MEDIATION PROCESS IS CONFIRMED IN FRANCE
  • 20 June 2019 - ENGIE GROUP’S MEDIATOR PUBLISHES HIS ACTIVITY REPORT 2019
  • 19 June 2017 - ENGIE GROUP’S MEDIATOR PUBLISHES HIS ACTIVITY REPORT 2016
  • 2 December 2016 - PROVISIONS RELATING TO MEDIATION OF THE “CONSUMER” BILL
  • 2 December 2016 - ENACTMENT OF THE CONSUMER LAW
  • 21 November 2016 - TRANSPOSITION OF THE DIRECTIVE
  • 21 November 2016 - THE NO-FEE NATURE OF MEDIATION
  • 21 November 2016 - MILLIONTH REFERRAL OF A MEMBER OF THE CLUB OF MEDIATORS
  • 21 November 2016 - CLUB SEMINAR 2016
All the news

Mediators

  • The Mediator of the Financial Markets Authority
  • The Mediator of the French Association of Financial Companies -ASF
  • The Insurance Mediator
  • The Mediator for Electronic Communications
  • The BNP Paribas mediator for individual customers
  • The Mediator for National Education and Higher Education
  • The Mediator for businesses
  • The Mediator of the Caisse des Dépôts group
  • The Mediator for the EDF Group
  • The Mediator for La Poste group, the Mediator for La Banque Postale
  • ENGIE Group’s Mediator (GDF SUEZ Group becomes the Engie Group)
  • The Mediator for France 2 information
  • The Mediator for the ministries of economy and finance
  • The Mediator for the Mutualité Sociale Agricole
  • The National Energy Ombudsman
  • Protected: The Mediator for France 3 newsrooms
  • The National Mediator for Pôle Emploi (French employment agency)
  • The Mediator for Paris Habitat – OPH
  • The Mediator for the RATP
  • The Mediator of the Ile-de-France region
  • The Mediator for SNCF Mobilités
  • The Ombudsman Tourism and Travel
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