Author Archives: yohann

Meeting with the associations of consumers

The Club of the Mediators held its annual meeting with consumer’s Associations on march 22nd of this year. The event concerned essentially the evolution of the national and European legal frameworks concerning the mediation and the current events of the Club.

For more details, please consult the attached document.

Meeting with the associations of consumers

On March 22nd of this year, the Club invited, as does every year, approved consumers’ associations for an exchange on the main news headlines.

The President of the Club of the Mediators of Services to the Public emphasised the importance of this meeting in compliance with the partnership concluded between consumers’ associations and the Club and which allowed in particular the elaboration and the broadcasting of the ” Guide of the partnership “.

The members of the Club then made a point on the current events and on the recent changes intervened in 2011: its  constitution in association law 1901, which allows itto work in a more structured way, the creation of the web site and the development and the strengthening of the formation/training device.

The approach of the association to widen its composition in a  progressive and measured way to respect the efficiency of the Club was translated by the membership of three new members: the Mediator of Water, the Mediator of Electronic Communications and the Mediator of Employment Agency.

The evolutions of the national and European legal frameworks were also widely evoked : transposition of the directive of May, 2008 on the mediation in civil and commercial subjects, operated by the prescription of November 18th, 2011, as the proposal of the Directive on the extra-judicial regulation of the disputes of consumption or the project of regulation on the on-line treatment of the disputes of consumption, both in the course of adoption.

The President of the Commission of the Mediation of the Consumption, Madam Elyane ZARINE presented for her part the works and in particular the implementation under her aegis of a device of referencing of the mediators.

The rich debates between consumers’ associations and members of the Club showed in particular the attachment of all the participants to the existence of a mediation for the service of consumers, which guarantees to th0se free access, efficiency and impartiality

The first referencing made by the Commission of the Mediation of the Consumption

The Commission of the Mediation of the Consumption has just proceeded to the first referencing of systems of mediation, according to the law which created it in 2010, in the missions which it has received from public authorities, and in its charter publlished in 2011. The latter allows to estimate the new mediations and those existing in order to protect its quality to consumers and favor the implementation of sectorial or companies mediation devices, covering all the domains of consumption

For further information click the following link: s_references_CMC_1.pdf

Intervention of Mister François Baroin, Minister of Economy, Finance and Industry for the 10th Anniversary of the Mediation of Bercy

On the occasion of the annual meeting of the Correspondants of the Mediator of the Ministries of the Economy and the Budget and the celebration of the 10th Anniversary of the mediaion of Bercy, on Tuesday, march 13th, the Minister M. François BAROIN evoked three determining axes for the future of the Mediation. Theses consists in making better known the existing devices for mediation, protect their diversity and put the human being at the heart of their activity.

Please find :  the speech pronounced by Mister François BAROIN

10th Anniversary  of the Mediation of Bercy

Mister François BAROIN’s intervention

Minister of Economy, Finance and Industry

Tuesday, March 13th, 2012


Mediator of the Ministries of the Economy and the Budget, dear Emmanuel CONSTANS,

Ladies and Gentlemen the mediators,

Ladies and Gentlemen,

I am very happy to take part  in this annual meeting of the Correspondents of the Mediator of the Ministries of the Economy and the Budget.

It is also the opportunityfor me to celebrate the 10th anniversary of the mediation in Bercy and to evoke some future prospects

I welcome the fact that the mediation occupies so important a place within this great  house today.

The teaching of these last 10 years, it is that mediation is at the heart of the movement which we adopted  to bring the administration and  the users closer.

Thanks to the mediation, the State can intervene quickly, individually, on economic stakes which are often determining for companies or private individuals.

It is not moreover a coincidence if your mediation gained widespread acceptance in a way, dear Emmanuel Constans : three other mediators intervene from now on in Bercy on very specific questions :

  • Gérard RAMEIX, Mediator of Credit;
  • Jean-Claude VOLOT, Mediator of the Industrial Inter-enterprises and Subcontracting relations;
  • and Eric GISSLER, Mediator for High-risk loans.

The work which you do with your teams is very precious, quite particularly in a so difficult context as the one we have known.

To quote only two examples, from the beginning of the crisis, Bercy ensures a constant follow-up of the corporate credit and local authorities. With Eric GISSLER (who I greet) we prevent unsustainable debt situations with toxic loans to local authorities. The charter, the promotion of which he insures, already carries its fruits.

And with Jean-Claude VOLOT, we remain watchful on the good quality of the industrial inter-enterprises relations and quite particularly as regards the industrial companies which are affected by the international situation.

During year 2011, dear Emmanuel CONSTANS, with the support of your team, you handled 3 410 requests of mediation. Two thirds of the requests with which you were seized gave satisfaction for the extremely reduced deadlines.

You were also a real actor of the evolution of the public service : 150 proposals which you formulated to improve the relations between the economic and financial ministries and the citizens were almost all implemented.

I also wish salute the independence of your work and the quality of your cooperation with all the servicesof the ministry. The narrow relations which you maintain with the services are naturally a factor of success. Beyond your activity of mediation to the ministry, you chair the consultative Committee of the Financial Sector, as well as the Commission of mediation of the Convention ” Get insurance and borrow with a aggravated health risk” (AERAS)

You take an active part in the works of the Commission of the Mediation of the Consumption, of which the president is among us [Madam Elyane ZARINE] today.

It is not only in Bercy where mediation is rapidly expanding. At the instigation of Jean-Paul DELEVOYE, it has also developed in numerous public services. I take advantage of it moreover to greet Bernard DREYFUS, the representative of mister Dominique BAUDIS.

The Club of the Mediators of services to the public, whom you chair, dear Emmanuel, counts 18 mediators operating  in very diverse domains.

I see that there are many here today, and I want to greet them all, and I send them my thanks for the quality of their work. 

  • Marielle COHEN-BRANCHE, Mediator of the Authority of financial markets
  • Henri d’OYSONVILLE, Mediator of the Caisse des Dépots
  • Claire BRISSET, Mediator of the City of Paris
  • Marie-Laure AUGRY, Mediator for France 3 News services
  • Bernard CIEUTAT, Mediator for SNCF (French National Railway Corporation)
  • Michel ASTRUC, Mediator at Gaz de France ;
  • Jocelyne CANETTI, Mediator for EDF(French Electricity Company) ;
  • Jean-Louis WALTER, Mediator at Pôle Emploi(The French Employment Agency)
  • Pierre SEGURA, Mediator at La Poste (the French Postal Service) 

This club is the proof of the vitality of institutional mediation and its diversity.

Today, thanks to your investment, the « French style » mediation is known and recognized. It joined in an European frame fixed by a directive in  2008, and recently transposed into France.

It is an additional security, in the eyes of the general public, of your impartiality, your efficiency and the respect for the confidentiality for  the treated cases.

To conclude, I would want to underline three axes which seem to me to determine that the mediation pursues its virtuous trajectory.

The first one, is to make the existing devices of mediation better known. It is essential that the citizens, companies –in particular small and medium companies- are informed about the existence of mediators, who are there to accompany them if necessary.

Your action is already recognized, but it is necessary that it is it even more widely known.

The second axis, is naturally the conservation of the diversity of the mediation devices.
The ” French model ” which I evoked, is exactly a set of mediators specialized in very precise sectors. It associates ministerial mediations, mediations of sector and mediations of companies.
This model can live with others, and we have the capacity to demonstrate in Brussels that the ” unique model ” is not the alpha and the omega of the mediation.

My conviction is that the French system is very relevant and continues to show its ability.
The recent current events have demonstrated it to us: with Gérard RAMEIX, I met banks on the questions of credit. They agreed to free about 10 billions € of new credits to local authorities in 2012.

It is a strong commitment on behalf of credit institutions, but it is also the result of a work of negotiation, in which the role of the mediator is always precious. We thus have to defend our model, and the best way to defend it, i  is to have higher quality requirements always.

The Third axis of reflection: it is essential that the mediation remains centered on human beings.

Behind every case treated by the mediations, in particular in Bercy, there is often the survival of a company which is at stake.

Behind every case of mediation, there is thus the activity and the  employment of several employees, there is also a project of an entrepreneur. Your work of prevention of the disputes requires a constant attention on the peculiarities of each case. You bring right and fair solutions to each, by taking into account the context in which we evolve and individual difficulties which can exist. I wish naturally whether that this is always the case.

Well, Ladies and Gentlemen, some elements which I wanted to recall on the occasion of this anniversary.
I thank you and congratulate you again on your commitment to the service of the French people.

Position of the Club of the Mediators concerning the proposal of directive (RELC)

Following the proposal of a directive of the European Parliament and of the Council on alternative dispute resolution for consumer disputes (RELC), the Club of the Mediators makes known  ​​its position and its wish to bring  some changes concerning  important points.
Please find the attached document :

Proposition de Directive RELC – position du Club des Médiateurs de Services au Public

Day of study on the Mediation

Mediation today
This study day on mediation is the opportunity to review the practices of mediation in various domains of social life where it is relevant : in international relations, health, sustainable development or the interpersonal mediation with the aim of the resolution of the disputes. It will also be a question of underlining the specificity of the mediation compared with the law and to the existing institutions

For further  information, you can consult affichejourneedetudes2dec(10) (2)_0

Study: sociological looks on the Mediation

Within the framework of the seminar ” justice in action “, Anne REVILLARD (Lecturer in sociology, responsible for the Master’s degree ” Politics and action  ” at the University Paris-Nord-Villataneuse) with Benoît BASTARD and Thomas RIBEMONT, organized on February 15th, one day study on the theme ” sociological Looks on mediation “. This day aims at arousing an exchange between researchers working on mediation in various domains ( family, social, administrative, hospitable mediation). It is opened to all interested persons.

For further information, refer to the following document: Sociological Looks on Mediation 1

Transposition of the directive Mediation of May 21st, 2008

By order n°2011-1540 of November 16th, 2011, published to the gazette of November 17th, 2011, the directive of the European Parliament and the Council of May 21st, 2008 concerning the mediation and establishing a common regulation to all the mediations was transposed into France in application of the Law  of May 17th, 2011 concerning the ” simplification and improvement of the quality of the law “.

For further information consult the link: http: // nnances-10180/ordonnance-fixant-un-cadr e-general-a-la-mediation-23201.html

Autumn meeting : and now what I the future for the Mediation?

Calendar of the events 2011 to come

The Autumn meeting was organized by The National Association of the Mediators on Friday, November 4th, 2011 in Paris. The event entitled : ” and now, what future for the mediation? ” concerned two main themes: looks crossed on the stakes in the mediation and the organization of the Mediators

For further details, consult the site of THE ANM: http: //

4th Citizens’ Energy Forum

On October 26th and 27th of this year took place 4 ° CEF (Citizens ‘ Energy Forum) in London

The CEF is the annual meeting which gathers the European actors of the protection of consumers in the energy sector. Every year it is the opportunity to report on the  progress of the various works led to the European level, as well as a point of follow-up of the recommendation formulated during the previous sessions. The  main themes were: the treatment of the complaints (among which the ADR), the functioning of markets and the role of the operators of the systems of distribution, the tools for  prices comparison, the information concerning the prices, the responsibilities of regulators, communicating meters and optimization systems for demand / answer

For further  information consult the link

Agenda 4th Citizen’s Energy Forum (2)


CIVIC study for the European Parliament about cross-border Alternative Dispute Resolution in the European Union

The Club of the mediators of services to the public suggests you to consult  the CIVIC study Consulting for the European Parliament concerning the alternative mode of regulation of cross-border disputes.

CIVIC study for the European Parliament about cross-border Alternative Dispute Resolution in the European Union

Report project of the European Parliament concerning the alternative modes of disputes in the civil, commercial and family affairs

The club of the mediators of services to the public suggests you to consult  the notice project and the report  project of the European Parliament concerning the alternative modes of disputes resolution in civil, commercial and family affairs.

Projet de rapport du Parlement Européen concernant les modes alternatifs de résolution des conflits dans les affaires civiles, commerciales et familiales

Intervention of Elyane Zarine, President of the Commission of the Mediation of Consumption

During the conference ” The Developments of Mediation ” organized by the State Council on May 4th, 2011, Elyane Zarine, President of the Commission of Mediation of Consumption intervened to present the missions of her Commission. We invite you to read the document resuming this intervention


Emmanuel Constans’s press release, President of the Club of the Mediators of Services to the Public

The Club of the Mediators of Services Departments  to the Public met on May 3rd, 2011. To promote the launch of their web site, a press release was broadcasted.

Communication du Club des Médiateurs – 3 mai 2011

Press release

As from May 3rd, 2011, the Club of the Mediators of Services to the Public puts at the disposal of the Internet users a site dedicated to the institutional mediation.
This new door is the first one in France to explain the role of the institutional mediators in the amicable resolution of the disputes.

Let us remind that they act in particular for disputes concerning  large companies (EDF, GDF-SUEZ, The Post office and The Mail Bank, the SNCF – FRENCH NATIONAL RAILWAY COMPANY – and the RATP -PARIS PUBLIC TRANSPORT SYSTEM-, administrations, (the Ministries of Economy and Budget, that of the Education and the higher Education, the City of Paris) as well as sectorial institutions (the Authority of Financial markets, the Caisse des Dépots, the French Federation of Insurance companies, the Agricultural Social Mutual insurance Mutuality, public channels, employment agency, the Water and Purification agency).

With this site, the Internet users have an easy access to useful information on the mediation. It also allows to know which Mediator to report and according to which modalities.
The site presents the Charter of the Club, the values which it promotes and the commitments of the Mediators to the users and the customers.

They also find a wide documentation on mediation and numerous useful links.

To reach this site:

Synopsis for a press article

The Club of the Mediators of Services to the Public gathers the Mediators of large companies (EDF, GDF-SUEZ, The Post office and The Mail Bank, the SNCF -FRENCH NATIONAL RAILWAY COMPANY-  and the RATP -PARIS PUBLIC TRANSPORT SYSTEM- , administrations, (the Ministries of Economy and Budget, that of Education and the higher Education, the City of Paris) as well as sectorial institutions (the Authority of Financial markets, the Deposit office, the French Federation of Insurance companies, the Agricultural Social Mutual insurance, public channels).

It has just opened a site entirely dedicated to the institutional mediation

It is the first time in France because, if the Mediators of the Club had each their own site, the institutional Mediation was, as such, absent in Web previously. It allowed to settle adjust in 2010 more than 100 000 disputes.

The President of the Club, Emmanuel Constans, Ombudsman of the economic and financial Ministries, said ” we said to ourselves that every citizen, whether he is an user, a customer or consumer is entitled to an easily accessible information which helps him to understand what is mediation, such as we practise it, and directs him, if it is his wish, to one of us, according to the nature of his dispute “.

The site appears under an attractive shape and allows an intuitive visit which will certainly be very estimated by all those who are tempted by the recourse to mediation to settle a dispute. Let us pledge that after this visit, they will not hesitate to report to the Mediator for the dispute which worries them: the site planned to this end, a direct link with the door of each Mediator of the Club. Convenient not?
To reach this site:


The institutional mediation is a ” alternative Mode of resolution of disputes “. It can be implemented to try to avoid a legal action and to settle individual disputes between persons or institutions and companies or institutions.

Free, fast, of free access, it intervenes when the other internal recourses are exhausted. This dispute settlement is made in a spirit and with the techniques of the Mediation: listening, equity, impartiality, respect for the contradictory, confidentiality.

The outcome of the Mediation is translated by the issue of a notice in  law and equity, within one-three months (even more following the complexity of the case, notice which the parties are free to accept or to refuse.

For the last ten years, numerous institutions and companies took the initiative to set up Mediators to offer a better listening quality and of services to the public. By their positioning, their experience, their moral and professional authority, and by the independence which they have within the institution or within the company, these Mediators have a singular role: not only they favor the dispute settlement but they also contribute to prevent them by their improvement of the processes recommendations.

List members of the Club of the Mediators of Services to the Public, March 1st 2011

Honorary member

The Ombudsman

Founding members

  • Mediator for l’Autorité des Marchés Financiers (AMF)
  • Mediator for La Caisse des Dépôts
  • Mediator for EDF (The French Electricity Company)
  • Mediator for National Education and Higher Education
  • Mediator  for La Fédération Française des Sociétés d’Assurance (the French Federation of Insurance Companies)
  • Mediator for France 2
  • Mediator for France 3
  • Mediator for France Television Programs
  • Mediator for GDF SUEZ
  • Mediator for the Ministry of the Economy, Industry and Employment and the Ministry for Budget, Public Accounts and State Reform
  • Mediator for the Mutualité Sociale Agricole (MSA)
  • Mediator  for the Groupe La Poste
  • Mediator for the RATP (the Paris public transport system)
  • Mediator for the SNCF (French national railway corporation)
  • Mediator of the City of Paris

Creation of the Club of the Mediators

Institutions and French companies the objective of which is to offer a better sound quality(listening skill) and of service(department) to the public took the initiative to set up for the last ten years the mediators. These mediators are persons who have a key-role not only in the dispute settlement between the institution and his(her) public but also the preventive role and the catalyst of change within institutions or companies. They created the April 1st(Fools’s Day) 2002 the Club of the Mediators.


The Club of the Mediators of the Public service

The signatories of this charter are mediators of administrations, companies, institutions and communities in charge of a service to the public. They will be called ” the Mediators of the public service “.

They have in common a conception of the service to the citizens, to the customers and to the users which favors the listening, the dialogue and the amicable settlement of the disputes.
The mediators of the public service decided to draft this charter which will be used  as reference frame for  their action, in the respect for the current rules for each of them.
They make widely known and with full transparency their values with the institutions and with the public : their preventive role, the guarantees of impartiality and efficiency attached to their status and the procedures which they make a commitment to respect.
The mediators of the public service meet regularly to exchange on their experiences and their best practice. This text is the result of their reflections

« Statement of the Ombudman »

The Ombudsman is an Independent Authority created in 1973.
Irremovable, irrevocable, following the example of his foreign colleagues, he has authority to make recommendations, in particular on the foundation of the equity, to settle amicably the disputes arising between any natural or legal entity and any body invested with a mission of public service

The evolution of our society, the concern of every public service to improve its relations with its  users led  to the creation of the authorities of mediation in several sectors.

The Ombudsman and the mediators of the various public services assert their will to work together, to increase the efficiency and the reactivity with which it is advisable to answer the demands of our fellow countrymen. The Ombudsman approves the principles of the present Charter to specify the best practice of the institutional mediation to avoid the trivialization of this term.


The institutional mediation

Institutional mediation is an “Alternative Dispute Resolution” As conventional mediation, it can be implemented in an attempt to avoid legal action and to settle specific and individual disputes between natural or legal persons and institutions or businesses: consumer disputes, commercial, government and between users, or personal disputes.

It’s free, fast, free access – direct or indirect-  and occurs when other internal recourses are exhausted.
It is implemented by mediators with various statutes but sharing common ethics and  values ​​: ​​listening and respect for others

Institutional mediators
Large institutions and french companies  whose goal is to provide better listening quality and public service have taken the initiative to set up mediators for the last ten years. These mediators are people who have a key-role not only in the dispute between the institution and the public but also a preventive and catalyst role for change within institutions or companies.

This has led to set up mediators such as mediators for the Caisse des Dépôts, Electricity of France, national Education, France 2, France 3, Gaz de France, the Post office, the City hall of Paris, the Ministry of Economy, Finance and Industry, the RATP (Paris Public Transport System), the mail universal Service, the SNCF (French  National Railway Company), the French Federation of insurance companies.  …

These mediators facilitate the dispute settlement in a spirit and with the practices of the mediation: listening and explanation, equity, impartiality with the respect to the institution and the user or the customer, complete ré-instruction of the dispute, even conciliation between the parties.

By positioning their experience, their moral and professional authority , and the independence they have in the institution,  these mediators are required to go further than a customer service,  a claims claims or an internal authority of appeal.

They also have a global vision of the detected problems which helps them to better understand  the dysfunctions of the institution and allows them to propose changes.
Institutional mediators have a singular role : not only they favor the dispute settlement between institutions and their public but they also contribute to prevent them. This preventive role distinguishes them clearly from conventional mediators involved  occasionally  in dispute settlement.


Mediation is a new way of dialogue between the administration and users (but also sometimes with its staff) and between public companies  and their customers

It is a place of listening to all the partners of the institution or company. Its purpose is to improve the quality of service and user or customers satisfaction or customers

The mediators of the public service offer to the users or customers a service facilitating the dispute settlement:

  • Personalized,
  • Easily access,
  • Free,
  • Undifferentiated whatever is the financial importance of the dispute,
  • Fast,
  • Efficient, in particular because of the good knowledge of institutions or companies and professions :  the disputes instruction is facilitated as well as the identification of the interlocutors and the dysfunctions at the origin of the problems

The mediator’s role goes well beyond dispute settlement, it plays an important role which places him in the buckle of improvement of the service to the customer or the user:

  • He proposes reforms of texts, procedures and practices in line with an improvement of the service provided,
  • It educates the institution or company on claims processing and especially the customers or consumers who are key partners for mediators,
  • It has an educational role to develop the spirit of mediation and listening to the customer or user,
  • It is careful to respect the commitments made by the institution to external partners,
  • It is also a neutral observatory by its listening of all the partners and by its role of detector of problems and weak signals of the institution.

Good knowledge of the institution, its men and its practices as welle as  positioning in the institution or company allow institutional mediators to play this preventive role and create links.
Customizing the function and its position in the heart of the institution allows the mediator to reduce the distance between citizens and the institution, between a customer and a company and thus place the parties on an equal plan to establish a balanced dialogue


Mediators of the public service watch at first the respect for the legal rules and they lean on the intrinsic values of the mediation :

  • The well-balanced, available and attentive listening of the parties: the mediator makes listening a duty,
  • The scrupulous respect for the persons (users, citizens, customers), of their opinions and positions,
  • The will to facilitate the search for amicable settlement to disputes,
  • Equity: the mediator may make recommendations in equity, if a rule or practice can be adapted to the great mass of users, it can be unbearable for a particular case
  • Impartiality with regard to the complainant,  the company, the administration,
  • The respect for the principle of the contradictory: the mediator watches that the parties  have the opportunity  of making known their point of view and be aware of  all the positions and with all the facts presented by the opposing party.
  • Transparency of the activity; the mediator has a duty to provide  information about its role, its practices, its activity. He  exercises it  in particular through its annual report which he publishes. Its  recommendations or ways for improvement are made public,
  • Confidentiality : the mediator is bound to confidentiality regarding the names of the parties, the information obtained during the investigation of the case and the facts which he had acquired in the context of its function. The examples given in the annual report must be submitted anonymously.

Draft agreements  negotiated between the parties with the assistance of the mediator may be brought to the knowledge of third parties to the dispute unless the parties agree.


The special status of institutional Mediators is a guarantee of impartiality in settling disputes.

They are independent from the structures of the institution or company

They are nominated or apointed :

  • By the head of the organization responsible for public service (Minister, President of the company, elected representative, …) which guarantees their independence of any internal structure of the institution or company
  • according « their ability, competence and experience”.

They are not revocable during the duration of their mandate, this duration being sufficient to insure the efficiency of their action.

They have the necessary means to carry out their activities (budget, including powers to propose solutions ..)

Their legitimacy within the institution allows them to propose solutions or to emit recommendations to settle the disputes, to lead  conciliations, to make sure that the amicable solutions retained within the framework of the mediation are implemented by the institution or the company.

Their  positioning should allow them to be watching over the actions undertaken within the institution in answer to the general recommendations or to the improvement actions proposed in the annual report of the mediator

They report their activity in different ways : presentation to the concerned consumer’s associations, the annual report ….


Referral and admissibility of the application

  • The applicant must have easy access to the Ombudsman either by directly entering either through a consumer association
  • The mediator shall immediately inform the applicant of the admissibility of the application : inadmissible application if the case is outside the scope of its competence and in principle if a lawsuit or arbitration is commenced; premature application when the preliminary steps to concerned services have not been performed. In the latter case the mediator immediately redirects the request to the department

Dispute instruction and mediation

  • The exchanges between the mediator and the parties are in principle in writing, but the mediator may also wish to hear and / or wish to receive both parties. In the most complex dispute cases, he  can propose both parties a conciliation meeting with the support, if they wish, their legal advice,
  • The parties must provide the Ombudsman with all the information enabling him to investigate the dispute,
  • If the complexity of the case so requires, the mediator can call on an expert including a controlling institution that he chooses freely given its skills (commercial, legal, technical, …) in the field of the concerned activity.

Specific recommendations of the mediator or agreement

  • The recommendation of the mediator has to approach all the questions raised by the applicant and be motivated,
  • The mediator works to find a solution that suits both parties,
  • The applicant must be informed about specific limitation periods in order not to lose his rights to initiate legal actions,
  • Referral to the company ombudsman may in some cases temporarily suspend internal appeals, what is excluded for the  conflict with collective areas.
  • The specific recommendations of the mediator or the agreeement  are confidential, the parties may not, unless otherwise agreed between them, occur in the context of a lawsuit or arbitration,
  • The mediator follows in a suited way the implementation of its recommendation 


  • EDF – Noëlle BORDINAT
  • FRANCE 2 – Jean Claude ALLANIC
  • FRANCE 3 – Marie-Laure AUGRY
  • LA POSTE – Pierre SEGURA
  • RATP – Cyrille de LA FAYE
  • SNCF – Bertrand LABRUSSE






56, rue de Lille – 75007 Paris




75 tsa 75804 Paris cedex 08




4, rue Danton – 75006 Paris

110, rue de Grenelle – 75357 Paris 07 SP


FFSA (Fédération Française des Sociétés d’Assurance)

Francis FRIZON

BP 290 – 75425 Paris cedex 09



Jean Claude ALLANIC

Maison de France Télévision

7, esplanade Henri de France – 75907 Paris cedex 15



Marie-Laure AUGRY

Maison de France Télévision

7, esplanade Henri de France – 75907 Paris cedex 15


GAZ DE France


Médiateur Gaz de France







Télédoc 215 – 75572 Paris cedex 12



54, quai de la Rapée – Lac A9A – 75599 Paris cedex 12




Médiasup – Tour Gamma A – 75572 Paris cedex 12




41, rue de Londres – 75008 Paris



Frédérique CALANDRA

9, Place de l’Hôtel de Ville – 75004 Paris